Returns & Refunds

You may request a return within 7 days of your order being delivered. After 7 days, we're unable to accept returns.

For hygiene and safety reasons, beauty products can only be returned if they are unopened, unused, and in their original packaging. Opened or used items cannot be returned unless the product arrived damaged or faulty.

If your order arrives damaged or a product is faulty, contact us within 48 hours of delivery with a photo of the item — we'll arrange a replacement or refund at no extra cost to you.

Message us on WhatsApp or email hello@shopmargee.com with your order number and reason for return. We'll walk you through the next steps.

Approved refunds are issued to your original payment method (or via bank transfer where applicable) within 5–10 business days of us receiving the returned item.

Opened or used skincare, haircare, and body care products cannot be returned unless faulty, in line with standard hygiene practice for beauty products.